Case Study

Paulie’s

A new brand that launched direct from day one — branded web and app ordering with click & collect, delivery, catering, and loyalty.

  • App
  • Web ordering
  • Catering
  • Delivery
  • Click & Collect
  • Loyalty
Paulies — hero image 1 Paulies — hero image 2

The challenge

New brand, zero marketplace lock-in

Paulie’s is new. They wanted to start right: own the brand, own the relationship, and keep margins. No marketplaces. They needed simple, on-brand ordering on web and app. Delivery and click & collect from day one. Catering for larger orders. And a way to bring people back with loyalty.

This lines up with Slerp’s purpose: give power back to hospitality. We’re not a marketplace — we back operators to win direct.

Paulie's — branded direct channel, screenshot 1

The solution

Direct from day one, under the Paulie’s brand

  • Web + App ordering that looks and feels like Paulies.
  • Delivery alongside Click & Collect, managed in one place.
  • Catering for bigger baskets and advance orders.
  • Loyalty to reward regulars and drive repeat spend.
  • Integrated dispatch + support so service stays smooth.
  • Own the data — build a direct customer base and talk to them.

How we work is simple: focus over fluff, built by people from hospitality, and trusted by operators. In short, Shopify for restaurants.

Paulies — ordering flow, screenshot 2

What they use

Everything they need, in one place

App and web ordering under the Paulie’s brand, with delivery, click & collect, catering, and loyalty — no marketplace middleman.

Paulies — operational controls and loyalty, screenshot 3

What they said

In their own words

“We have been partnered with Slerp since 2020. They are strategic for us and they have a great team supporting our initiatives.”
Courtney Schmitke Paulie’s London
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